Refund policy

You have 24 hours after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the proof of purchase sent through email.

To start a return, you can send an email at happy@yobi.ph. If your return is accepted, you will receive instructions on how and where to send your package. Items sent back without requesting a return first will not be accepted.

Damages and issues
Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right.

Exceptions / non-returnable items
Custom products (such as special orders or personalized items) are not eligible for return. However, for sunsuits, I will gladly do alterations if necessary.

Please get in touch first if you have questions or concerns about your specific item so we can discuss further.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.